Our Commitment
Responsible Gaming Is Not Optional at rich99
Gambling should always be an enjoyable pastime — never a source of financial stress, anxiety, or family conflict. At rich99, we take our responsibility toward every Filipino player seriously, and that means going far beyond what is legally required. We have embedded responsible gaming practices directly into every layer of our platform, from account registration all the way through to payment processing.
Whether you're spinning slots late at night in Quezon City, betting on PBA games from Cebu, or enjoying live casino tables in Davao, rich99's responsible gaming framework is always working in the background — quietly making sure that your gaming experience stays within healthy boundaries. Our platform complies with PAGCOR regulations on player protection, age verification, and problem gambling prevention.
We know that for the vast majority of our players, gambling is a fun, social, and perfectly manageable hobby. But we also know that for some individuals, it can become problematic. That's exactly why rich99 has invested in comprehensive self-help tools, transparent limit-setting features, and a trained support team that can assist any player who feels their gambling is getting out of hand.
PAGCOR-Regulated Platform
rich99 operates under PAGCOR's regulatory framework, which includes mandatory responsible gaming policies for all licensed Philippine online gaming operators.
Available Around the Clock
Our responsible gaming tools and customer support team are available 24/7. Whether it's 2am in Manila or a Sunday afternoon in Cebu, help is always within reach.
Your Data, Your Control
All self-exclusion requests, limit settings, and account restrictions are processed securely and confidentially. Your privacy is always protected.
Age Verification
Strict 21+ Age Policy
Under Philippine law and PAGCOR regulations, online gambling is strictly reserved for adults aged 21 years and older. This is a firm legal requirement, not a suggestion.
Mandatory KYC Verification
Every new rich99 account undergoes a Know Your Customer (KYC) process that includes government ID verification. Deposits and withdrawals are only available after age and identity are confirmed.
Automated Age Screening
Our registration system uses automated date-of-birth screening to flag accounts where the stated age is below 21. These accounts are placed on hold pending manual review.
Parental Responsibility
Parents and guardians are encouraged to use device-level parental controls and to keep their rich99 login credentials private. Never share your account details with minors.
Player Tools
Take Control of Your Gaming Experience
rich99 provides a full suite of self-help tools so you can set boundaries, take breaks, and manage your play on your own terms — no judgment, no hassle.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.
Session Time Limits
Define how long you want to spend on the platform per session. When your session limit is reached, you'll receive a clear notification and be automatically logged out. This prevents the "just one more game" trap that many players fall into.
Loss Limits
Cap the total amount you're willing to lose within a set time frame. When you hit your loss limit, your account is automatically suspended for the remainder of the period so you can step away before things escalate.
Cool-Off Period
Need a short break? A cool-off period lets you temporarily suspend your rich99 account for a set duration — from 24 hours up to 90 days. Your account is locked during this time, but it can be reactivated once the period ends.
Self-Exclusion
For more serious concerns, self-exclusion permanently closes your account for a minimum of 6 months, with options extending up to 5 years. During self-exclusion, you cannot create a new account or receive any marketing communications from rich99.
Activity History
Review a full log of your deposits, withdrawals, bets placed, and session durations at any time. Transparent activity tracking helps you stay aware of your gambling patterns before they become a problem.
Available Limit Settings at a Glance
| Limit Type | Available Periods | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) / 24 hrs (increase) | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Available |
| Session Time Limit | Per session (custom minutes) | Next login | Available |
| Cool-Off Period | 24 hrs / 7 days / 30 days / 90 days | Immediately | Available |
| Self-Exclusion | 6 months / 1 year / 3 years / 5 years | Immediately — permanent during period | Available |
Are You Gambling Responsibly?
Reflect honestly on the questions below. If you answer "yes" to two or more, it may be time to talk to someone or use rich99's self-help tools.
Do you find yourself gambling more money than you originally planned to spend?
Have you borrowed money, sold belongings, or used rent/bill money to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you lied to family members — your asawa, magulang, or mga kaibigan — about how much time or money you spend gambling?
Do you "chase losses" — that is, continue gambling after a loss with the goal of winning back what you've lost?
Has gambling caused problems with your job, relationships, studies, or mental health?
Help & Support
Where to Get Help in the Philippines
If you feel your gambling is becoming a problem, these organizations provide free, confidential support to Filipinos dealing with gambling-related issues.
PAGCOR Responsible Gaming
PAGCOR's official responsible gaming program provides resources, counseling referrals, and a national self-exclusion registry for problem gamblers in the Philippines. Contact PAGCOR directly through their official government channels for guidance on the national self-exclusion program.
NCMH Crisis Hotline
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including gambling addiction. Call the NCMH Mind Line: 1553 (available 24 hours, 7 days a week, toll-free).
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) has active chapters across Metro Manila, Cebu, and other major Philippine cities. GA meetings are free, confidential, and run by people who have firsthand experience overcoming problem gambling.
rich99 Support Team
Our in-house responsible gaming team is available 24/7 via live chat and email. They can walk you through limit-setting, initiate a cool-off period or self-exclusion on your behalf, and provide referrals to professional counseling services.
DOH Mental Health Program
The Department of Health's mental health program covers gambling disorder under the Philippine Mental Health Act (R.A. 11036). Public hospitals with psychiatry departments can provide free or subsidized assessment and treatment.
Family Support Resources
Family members of problem gamblers also need support. Organizations like Gam-Anon provide a space for families to share experiences and learn strategies for coping with a loved one's gambling problem.
How to Request Self-Exclusion at rich99
Requesting a self-exclusion at rich99 is straightforward and completely confidential. You can initiate it in three ways:
- Via Account Settings: Log in, navigate to "Responsible Gaming" under your profile settings, and select "Self-Exclusion." Choose your preferred duration and confirm the request.
- Via Live Chat: Contact our 24/7 support team through the live chat feature and ask them to apply a self-exclusion to your account. The team will process the request within minutes.
- Via Email: Send a self-exclusion request to our support email address. Include your registered username and preferred exclusion period. We will confirm the action within one business day.
Once self-exclusion is active, rich99 will block all login attempts from your account, remove you from all marketing lists, and ensure that you cannot open a new account using the same personal details. This is a serious protective measure, and we treat every self-exclusion request with the urgency and care it deserves.
We also participate in PAGCOR's national self-exclusion registry, which means that a self-exclusion request submitted through PAGCOR can be honored across all participating Philippine online gaming platforms — not just rich99.
Play at rich99 — Always in Control
Thousands of Filipino players enjoy rich99 safely every day. Our responsible gaming tools are built to keep it that way. Explore our games knowing that your well-being always comes first.
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